Privacy Notice - Sinera Electrical Services

BACKGROUND:
SINERA ELECTRICAL SERVICES LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, agents and sub-contractors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us
SINERA ELECTRICAL SERVICES
LIMITED COMPANY
Registered in England under company number 13286152
Registered address: 56 Chilver Street, London, SE10 0RH
VAT number: 425369388
Data Protection Officer: Monika Dimcheva
Email address: monika.dimcheva@sineraelectrical.co.uk
Telephone number: 0746 7341 770
Postal address: 56 Chilver Street, London, SE10 0RH
We are regulated by ICO. Information Commissioner’s Office
We are a member of NAPIT and FSB

2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office
or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

5. What Personal Data Do You Collect and How?
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, maiden name, last name, title
• Contact Data includes billing address, delivery address, email address and telephone
numbers;
• Business information including business name, job title and profession;
• Financial Data includes bank account and payment card details;
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;
• Profile Data includes your interests, preferences, feedback and survey responses;
• Usage Data includes information about how you use our website, products and services;
• Marketing and Communications Data includes your preferences in receiving information and marketing from us and our third parties and your communication preferences;
• Behavioural / Conduct Data when dealing with Disciplinary members;
• Educational, School, Organisational and Career Data when processing apprenticeship Applications We use different methods to collect data from and about you through:
• Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email, website or in person.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources;

6. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. How and Where Do You Store or Transfer My Personal Data?
• We will store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
• We will store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
• We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
• We will use specific approved contracts which ensure the same levels of personal data
protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.]
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss,
alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
• We are committed to ensuring that your information is held securely. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial tools and processes to safeguard and secure the information we collect online.
At the same time, no service can be completely secure – if you have any concerns that your account or personal information has been put at risk, please get in touch straight away

8. Disclosure of information
We may disclose your information under the following circumstances:
• If you make a request to know what information we store about you.
• If required by law.
• To protect our rights, property, safety, or those of our customers.

9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
• If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
• We may share your personal data with partners, suppliers, agents and subcontractors who help us deliver the products and services you’ve chosen to use.
• When you have provided your consent.
• When we have legal or regulatory requirements such as a request from the Information Commissioners Office or a law enforcement agency.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee of £30 may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than 60 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Monika Dimcheva
Email address: monika.dimcheva@sineraelectrical.co.uk
Telephone number: 02036332995
Postal Address: 56 Chilver Street, London, England SE10 0RH

12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available our website www.sineraelectrical.co.uk. This Privacy Notice was last updated on March 2023.